Introduction

At Extra Tolerant Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and options.

Returns

1. Eligibility for Returns:

   • Items must be returned within 30 days of receipt.
   • Items must be unused, unworn, and in the same condition that you received them.
   • Items must be in the original packaging, with all tags attached.

2. Non-Returnable Items:

   • Gift cards
   • Sale items (if applicable)
   • Customized or personalized items

3. Return Process:

   • To initiate a return, please contact us at [support@extratolerant.com] with your order number and details about the product you wish to return.
   • Once your return is approved, we will provide you with a return shipping address.
   • You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Inspection and Approval:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.
   • If your return is approved, we will process your refund.

Refunds

1. Refund Process:

   • Once your return is approved, we will initiate a refund to your original method of payment.
   • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

2. Partial Refunds:

   • In certain situations, only partial refunds are granted (if applicable):
     • Items with obvious signs of use
     • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
     • Any item returned more than 30 days after delivery

Exchanges

1. Eligibility for Exchanges:

   • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support@extratolerant.com] with your order number and details about the product.

2. Exchange Process:

   • Once your exchange request is approved, we will provide you with instructions on how to return the defective or damaged item.
   • Upon receipt of the returned item, we will send you a replacement.

Late or Missing Refunds

1. If you haven’t received a refund yet:
   • First, check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at [support@extratolerant.com].

Contact Us

If you have any questions or concerns about this Return & Refund Policy, please contact us at:

Email: etcmerchandise@gmail.com
Address: Extra Tolerant Company, Aldeia Portugesa,
House No. 484/28 Near JW marriott, Vagator – Beach road
Goa – India
Pincode :403509